Implementation and Support

Implementation, maintenance and support

DSP offers a 360 degree support with a strong and expert team of professional service consultants operating worldwide, assisting the customers through the entire process of TOS implementation.

Since 2018 DSP is official Project Lead Navis Service Partner, to lead Navis implementations or independently implement Navis software.

TOS Implementation

TOS Assistance 24x7

TOS Assistance 24x7

To ensure maximum flexibility and optimal integration with your organisation, DSP will put at your disposal a ticket system to request any support from DSP Service Level Agreement is tailored on your needs.

Scope of the assistance support includes:

  • Issue assessment
  • Question: how do I?
  • Best practice and recommendations
  • Enhancement request and high
  • Level estimate (HLE)
  • Existing code external support (Groovy support)
  • EDI support
  • Will participate in RCA (Root Cause Analysis)
  • Escalation matrix
  • H24/7 helpdesk is available to support your operations
N4 Customisation

N4 Customisation

DSP is part of the Navis N4 Extensions Certification Program and working with Navis’ technical services team, is able to develop, deliver and maintain groovy code.

With this important certification, DSP is able to provide full support on TOS N4: system integration, implementation, advanced configuration, go-live and post go-live services.

Certifications & Products

News & Projects